Return & Refund Policy

Effective Date: July 18, 2026

Thank you for shopping with GearBest.us. We want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

Eligible Items

The following items are eligible for a return:

• New, unused products in their original condition and packaging.

• Used products, provided they are returned within the 30-day return period.

Return Method

We currently accept returns by mail only.

To begin a return, please contact our customer support team to obtain return instructions. Customers are responsible for securely packaging the item before shipping it back.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If your return is approved, a full refund of the purchase price will be issued to your original payment method.

Please allow 7–10 business days for the refund to be processed after your return has been approved. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Gift cards

• Downloadable software or digital products

• Products marked as final sale or non-returnable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team through the contact information provided on our website.