Last Updated: June 30, 2026
At Gear Best, we strive to provide reliable and efficient shipping services to customers throughout Canada and the United States. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing times may be extended.
Customers will receive a shipping confirmation email once their order has been dispatched.
2. Shipping Destinations
Gear Best currently ships to:
- Canada
- United States
We may expand shipping availability to additional countries and regions in the future.
Certain products may have shipping restrictions based on destination, carrier limitations, or applicable laws.
3. Shipping Methods
We work with reputable shipping carriers and logistics providers to deliver orders safely and efficiently.
Available shipping methods and estimated delivery times will be displayed during checkout when applicable.
Shipping options may vary depending on:
- Destination
- Product availability
- Package size and weight
- Carrier availability
4. Estimated Delivery Times
Estimated delivery times are provided for convenience only and are not guaranteed.
Canada
- Standard Shipping: 3–10 business days
- Expedited Shipping: 2–7 business days
United States
- Standard Shipping: 5–15 business days
- Expedited Shipping: 3–10 business days
Actual delivery times may vary due to:
- Weather conditions
- Customs inspections
- Carrier delays
- High shipping volumes
- Remote delivery locations
- Other circumstances beyond our control
5. Shipping Costs
Shipping fees are calculated at checkout based on:
- Delivery destination
- Shipping method selected
- Package dimensions
- Product weight
- Free discreet shipping on orders $59+.
From time to time, Gear Best may offer free shipping promotions. Any promotional shipping offers are subject to their stated terms and conditions.
6. Order Tracking
When tracking information is available, customers will receive a tracking number via email after shipment.
Tracking updates are provided by the shipping carrier and may take time to appear after shipment.
7. Customs, Duties, and Taxes
Canada
Applicable federal, provincial, or local taxes may be charged at checkout as required by law.
United States
Applicable sales taxes may be collected where required by law.
For cross-border shipments, customs duties, import taxes, brokerage fees, and other government charges may apply. These charges are the responsibility of the customer unless otherwise stated during checkout.
Gear Best is not responsible for delays caused by customs processing.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If incorrect shipping information is provided, delivery delays, returned shipments, or additional shipping charges may occur.
Gear Best is not responsible for orders delivered to incorrectly entered addresses.
If an error is discovered, customers should contact us immediately at contact@gearbest.us.
9. Lost, Stolen, or Damaged Packages
If a package is lost, stolen, or arrives damaged:
- Contact us promptly at contact@gearbest.us.
- Retain all packaging materials when applicable.
- Provide photographs and supporting information if requested.
Once a shipment has been transferred to the carrier, delivery issues may be subject to carrier investigation procedures.
Gear Best will work with customers and carriers to help resolve shipping issues where reasonably possible.
10. Delivery Delays
While we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:
- Weather events
- Natural disasters
- Transportation disruptions
- Carrier service interruptions
- Customs inspections
- Public emergencies
Gear Best is not liable for delays caused by third-party carriers or events outside our reasonable control.
11. Split Shipments
Some orders may be shipped in multiple packages depending on product availability, warehouse location, or package size.
Customers will not be charged additional shipping fees for split shipments unless otherwise disclosed during checkout.
12. Refused or Undeliverable Shipments
If an order is refused, abandoned, or returned as undeliverable:
- Return shipping fees may be deducted from any eligible refund.
- Original shipping charges may be non-refundable.
- Additional fees imposed by carriers or customs authorities may also be deducted where permitted by law.
13. Changes to This Shipping Policy
Gear Best reserves the right to modify this Shipping Policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions regarding shipping, delivery, or order status, please contact:
Gear Best
Website: gearbest.us
Email: contact@gearbest.us